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  1. Technology, identification, and access to social programs
    experimental evidence from Panama
    Autor*in: Reyes, Angela; Roseth, Benjamin; Cossío, Diego Alejandro Vera
    Erschienen: August 2021
    Verlag:  Inter-American Development Bank, Department of Research and Chief Economist, [Washington, DC]

    Access to identification cards (IDs) is often required to claim government benefits. However, it is unclear which policies to increase ID ownership are more effective. We experimentally analyze the effect of two policy interventions to induce the... mehr

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    Access to identification cards (IDs) is often required to claim government benefits. However, it is unclear which policies to increase ID ownership are more effective. We experimentally analyze the effect of two policy interventions to induce the timely renewal of identification cards on access to a government social program in Panama. Sending reminders about expiration dates increased the probability of on-time renewals and of accessing benefits from a social program by 12 and 4.3 percentage points, respectively, relative to a control group. In contrast, allowing individuals to renew their ID online only increased renewals and access to benefits by 8 and 2.9 percentage points, respectively. This result was driven by lower-income individuals. The results suggest that policies to increase ownership of valid identity documentation can reduce inclusion errors in government programs and that simply granting access to digital tools may not be enough to unlock important effects.

     
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    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/245878
    Schriftenreihe: IDB working paper series ; no IDB-WP-1261
    Schlagworte: Digitization; Nudges; Social protection
    Umfang: 1 Online-Ressource (circa 83 Seiten), Illustrationen
  2. Curbing grand corruption in the contracting out of public services lessons from a pilot study of the school meals program in Colombia
    Autor*in: Keefer, Philip; Roseth, Benjamin
    Erschienen: June 2021
    Verlag:  Inter-American Development Bank, Institutions for Development Sector, [Washington, DC]

    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of... mehr

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    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of informal audits and text messages to parents, meant to curb corruption in the School Meals Program of Colombia, suggests that they can. Theory is pessimistic that transparency interventions can change the behavior of actors who exert significant influence over supervisory authorities. Moreover, inherent methodological obstacles impede the identification of treatment effects. Results substantiate the presence of these obstacles, especially considerable spillovers from treated to control groups. Despite spillovers, we find that parental and operator behavior are significantly different between treatment and control groups. Additional evidence explains why operator behavior changed: out of concern that systematic evidence of corrupt behavior would trigger enforcement actions by high-level enforcement agencies outside of the political jurisdictions where they are most influential.

     
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    Weitere Identifier:
    hdl: 10419/252358
    Schriftenreihe: IDB working paper series ; no IDB-WP-1160
    Schlagworte: corruption; audits; contracting out
    Umfang: 1 Online-Ressource (circa 47 Seiten)
  3. Frenando la gran corrupción en la contratación de servicios públicos
    lecciones de un estudio piloto del Programa de Alimentación Escolar en Colombia
    Autor*in: Keefer, Philip; Roseth, Benjamin
    Erschienen: June 2021
    Verlag:  Banco Interamericano de Desarrollo, Sector de Instituciones para el Desarrollo, [Washington, DC]

    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of... mehr

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    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of informal audits and text messages to parents, meant to curb corruption in the School Meals Program of Colombia, suggests that they can. Theory is pessimistic that transparency interventions can change the behavior of actors who exert significant influence over supervisory authorities. Moreover, inherent methodological obstacles impede the identification of treatment effects. Results substantiate the presence of these obstacles, especially considerable spillovers from treated to control groups. Despite spillovers, we find that parental and operator behavior are significantly different between treatment and control groups. Additional evidence explains why operator behavior changed: out of concern that systematic evidence of corrupt behavior would trigger enforcement actions by high-level enforcement agencies outside of the political jurisdictions where they are most influential.

     
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    Sprache: Spanisch
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    Weitere Identifier:
    hdl: 10419/252359
    Schriftenreihe: Documento de trabajo del BID ; no IDB-WP-1160
    Schlagworte: corruption; audits; contracting out
    Umfang: 1 Online-Ressource (circa 59 Seiten), Illustrationen
  4. Increasing the take-up of public health services
    an experiment on nudges and digital tools in Uruguay
    Autor*in: Cuesta, Ana; Delgado, Lucia; Gallegos, Sebastián; Roseth, Benjamin; Sánchez, Mario A.
    Erschienen: July 2021
    Verlag:  Inter-American Development Bank, Infrastructure and Energy Sector, [Washington, DC]

    In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to... mehr

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    In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to make medical appointments with a digital application or reminding them to do it as usual at their local clinic. Using administrative records, we found that the digital application nearly doubled attendance of a screening appointment compared to reminders and tripled the rate compared to a pure control group (3.2 percentage point increase over a base of 1.9 percent). Survey data suggests that the impacts of the intervention were mostly mediated by reduced transaction costs. Our results highlight the potential of investing in digital government to improve the take-up of public services.

     
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    Weitere Identifier:
    hdl: 10419/237470
    Schriftenreihe: IDB working paper series ; no IDB-WP-1180
    Schlagworte: information; transaction costs; public services; text messages; digital government; health outcomes; cancer screening; women; behavioral economics; field experiment
    Umfang: 1 Online-Ressource (circa 54 Seiten)
  5. Grand corruption in the contracting out of public services
    lessons from a pilot study in Colombia
    Autor*in: Keefer, Philip; Roseth, Benjamin
    Erschienen: June 2021
    Verlag:  Inter-American Development Bank, Department of Research and Chief Economist, [Washington, DC]

    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of... mehr

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    DS 144
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    Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from a study of informal audits and text messages to parents, meant to curb corruption in the School Meals Program of Colombia, suggests that they can. Theory is pessimistic that transparency interventions can change the behavior of actors who exert significant influence over supervisory authorities. Moreover, inherent methodological obstacles impede the identification of treatment effects. Results substantiate the presence of these obstacles, especially considerable spillovers from treated to control groups. Despite spillovers, we find that parental and operator behavior are significantly different between treatment and control groups. Additional evidence explains why operator behavior changed: out of concern that systematic evidence of corrupt behavior would trigger enforcement actions by high-level enforcement agencies outside of the political jurisdictions where they are most influential.

     
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    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/237456
    Schriftenreihe: IDB working paper series ; no IDB-WP-1160
    Schlagworte: corruption; audits; contracting out
    Umfang: 1 Online-Ressource (circa 47 Seiten)
  6. Digital transformation and public employment
    the future of government work
    Beteiligt: Porrúa, Miguel (HerausgeberIn); Lafuente, Mariano (HerausgeberIn); Mosqueira Medina, Edgardo (HerausgeberIn); Roseth, Benjamin (HerausgeberIn); Reyes, Angela María (HerausgeberIn)
    Erschienen: [2021]
    Verlag:  Inter-American Development Bank, Washington, DC

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    Beteiligt: Porrúa, Miguel (HerausgeberIn); Lafuente, Mariano (HerausgeberIn); Mosqueira Medina, Edgardo (HerausgeberIn); Roseth, Benjamin (HerausgeberIn); Reyes, Angela María (HerausgeberIn)
    Sprache: Englisch
    Medientyp: Ebook
    Format: Online
    ISBN: 9781597823913
    Weitere Identifier:
    hdl: 11159/15908
    Schlagworte: digital transformation; public employment; digital government; civil service; public administration; innovation; automation
    Umfang: 1 Online-Ressource (circa 266 Seiten), Illustrationen
  7. The importance of clarity
    impacts of Colombia's Lenguaje Claro Program on reducing administrative burdens
    Autor*in: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Erschienen: May 2019
    Verlag:  Inter-American Development Bank (IDB), [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... mehr

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    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia’s National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
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    46
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/208171
    Schriftenreihe: IDB working paper series ; no. IDB-WP-983
    Umfang: 1 Online-Ressource (circa 32 Seiten)
  8. La importancia de ser claro
    Programa de Lenguaje Claro : evidencia en la reducción de la carga administrativa en Colombia
    Autor*in: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Erschienen: mayo de 2019
    Verlag:  Banco Interamericano de Desarrollo, [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... mehr

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    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
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    DS 144
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    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia's National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
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    46
    Quelle: Verbundkataloge
    Sprache: Spanisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/208172
    Schriftenreihe: Documento de trabajo del BID ; no. IDB-WP-983
    Umfang: 1 Online-Ressource (circa 33 Seiten)
  9. When does automation in government thrive or flounder?
    Autor*in: Estevez, Elsa; Janowski, Tomasz; Roseth, Benjamin
    Erschienen: [2024]
    Verlag:  Inter-American Development Bank, Washington, DC

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    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Ebook
    Format: Online
    ISBN: 9781597825481
    Weitere Identifier:
    hdl: 11159/653425
    Schlagworte: automated government; digital transformation; government efficiency; innovation
    Umfang: 1 Online-Ressource (circa 171 Seiten), Illustrationen
  10. Engaging for results in civil service reforms
    early lessons from a problem-driven engagement in Sierra Leone
    Autor*in: Roseth, Benjamin; Srivastava, Vivek
    Erschienen: 2013
    Verlag:  World Bank, Poverty Reduction and Economic Management Network, Public Sector Governance Unit, Washington, DC

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    Sprache: Englisch
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    Weitere Identifier:
    Schriftenreihe: Policy research working paper ; 6458
    Schlagworte: Öffentlicher Dienst; Sierra Leone
    Umfang: Online-Ressource (PDF-Datei: 28 S., 2,1 MB), graph. Darst.
  11. Does reluctance to share personal data reduce citizen demand for personalized services?
    evidence from a survey experiment
    Autor*in: Aguirre, Florencia; Roseth, Benjamin; Santamaria, Julieth
    Erschienen: May 2024
    Verlag:  Inter-American Development Bank, Institutions for Citizen Services Division, [Washington, DC]

    Two seemingly contradictory trends have accompanied the rise of digital transformation: a demand for better and more customized services, which require the use of personal data, and a concern for data protection. How do we reconcile these divergent... mehr

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    Two seemingly contradictory trends have accompanied the rise of digital transformation: a demand for better and more customized services, which require the use of personal data, and a concern for data protection. How do we reconcile these divergent trends? The answer to this question may influence not only the design of personalized services but also the strategies for their widespread adoption. This study explores how to mitigate the impact of citizens reluctance to share data on the uptake of personalized public services. Through a survey experiment, we offered two hypothetical personalized services: one educational service (a scholarship) and one health-related service (a checkup). Each respondent was randomly assigned to one of three possible intervention groups, receiving different types of information: (i) a summary outlining the service benefits; (ii) details on benefits with a data usage disclosure; and (iii) a data usage disclosure. The findings reveal that citizens exhibit a strong baseline interest in personalized services. However, a requirement to share personal data had an adverse impact on interest in both the educational and health-related services, resulting in declines of 2.6 to 3.0 percentage points. There are indications that the decrease in interest may be more pronounced for the health service. Providing detailed service descriptions increased interest by 4.5 and 5.5 percentage points for education and health services, respectively. This suggests that offering information about the benefits of the service can offset concerns about data privacy. These effects remained consistent among different population groups.

     
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    Schriftenreihe: Working paper / [Inter-American Development Bank] ; no IDB-WP-1540
    Schlagworte: data protection; personal data; government services; citizen preferences
    Umfang: 1 Online-Ressource (circa 44 Seiten), Illustrationen