"The Trouble with Trust" poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to...
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"The Trouble with Trust" poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations
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Contents; Acknowledgements; 1. Introduction; 2. Foundations for a theory of trust building; 3. Methodology; 4. Creating a trust-enhancing organizational context; 5. Building interpersonal trust; 6. Dealing with trouble; 7. Conclusions; Appendix A: research design; Appendix B: trust-building actions; References; Index
