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  1. Increasing the take-up of public health services
    an experiment on nudges and digital tools in Uruguay
    Autor*in: Cuesta, Ana; Delgado, Lucia; Gallegos, Sebastián; Roseth, Benjamin; Sánchez, Mario A.
    Erschienen: July 2021
    Verlag:  Inter-American Development Bank, Infrastructure and Energy Sector, [Washington, DC]

    In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to... mehr

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    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 144
    Fernleihe:
    keine Fernleihe

     

    In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to make medical appointments with a digital application or reminding them to do it as usual at their local clinic. Using administrative records, we found that the digital application nearly doubled attendance of a screening appointment compared to reminders and tripled the rate compared to a pure control group (3.2 percentage point increase over a base of 1.9 percent). Survey data suggests that the impacts of the intervention were mostly mediated by reduced transaction costs. Our results highlight the potential of investing in digital government to improve the take-up of public services.

     
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    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/237470
    Schriftenreihe: IDB working paper series ; no IDB-WP-1180
    Schlagworte: information; transaction costs; public services; text messages; digital government; health outcomes; cancer screening; women; behavioral economics; field experiment
    Umfang: 1 Online-Ressource (circa 54 Seiten)
  2. The importance of clarity
    impacts of Colombia's Lenguaje Claro Program on reducing administrative burdens
    Autor*in: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Erschienen: May 2019
    Verlag:  Inter-American Development Bank (IDB), [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... mehr

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    Resolving-System (kostenfrei)

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 144
    Fernleihe:
    keine Fernleihe

     

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia’s National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
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    46
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/208171
    Schriftenreihe: IDB working paper series ; no. IDB-WP-983
    Umfang: 1 Online-Ressource (circa 32 Seiten)
  3. La importancia de ser claro
    Programa de Lenguaje Claro : evidencia en la reducción de la carga administrativa en Colombia
    Autor*in: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Erschienen: mayo de 2019
    Verlag:  Banco Interamericano de Desarrollo, [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... mehr

    Zugang:
    Resolving-System (kostenfrei)

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 144
    Fernleihe:
    keine Fernleihe

     

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia's National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
    Export in Literaturverwaltung   RIS-Format
      BibTeX-Format
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    Volltext (kostenfrei)
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    46
    Quelle: Verbundkataloge
    Sprache: Spanisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/208172
    Schriftenreihe: Documento de trabajo del BID ; no. IDB-WP-983
    Umfang: 1 Online-Ressource (circa 33 Seiten)
  4. What works to improve lives?
    what works for transport, water and sanitation, and urban development
    Autor*in: Cuesta, Ana; Mitnik, Oscar A.; Scholl, Lynn; Vidal Fuertes, Cecilia; Yañez-Pagans, Patricia
    Erschienen: [2023]
    Verlag:  Inter-American Development Bank, [Washington, DC]

    Zugang:
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    Resolving-System (kostenfrei)

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    ZSM
    Fernleihe:
    keine Fernleihe
    Export in Literaturverwaltung   RIS-Format
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    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 11159/653426
    Schriftenreihe: IDB monograph ; 1005
    Schlagworte: Big Data; Sewerage; Smart Transport; Transport Infrastructure; Urban Development and Housing; Water Supply and Sanitation
    Umfang: 1 Online-Ressource (circa 58 Seiten)