Cover -- Endorsement Page -- Half Title -- Title Page -- Copyright Page -- About the Authors -- Dedication -- Table of Contents -- Introduction -- Acknowledgements -- Chapter 1 Networking -- About this chapter -- Overview -- Learning objectives -- 1. Introduction -- 2. Preparing for a networking event -- 3. At a networking event -- Joining people -- Starting a conversation with small talk -- Talking about business -- Bringing others into a conversation -- Ending a conversation -- Practise networking -- 4. Following up after an event -- Test yourself -- Notes -- Chapter 2 Telephoning and conference calls -- About this chapter -- Overview -- Learning objectives -- 1. Introduction -- 2. Making and answering telephone calls -- Expressions for making and answering telephone calls -- Recording and leaving voicemail messages -- Practise making and answering telephone calls -- 3. Preparing for a telephone call -- Telephone call scenario -- Dealing with problems on a call -- 4. Participating in conference calls -- Different types of conference calls -- Video conferences -- Conference call scenario -- Conference call expressions -- Practise participating in a conference call -- Test yourself -- Notes -- Chapter 3 Client meetings -- About this chapter -- Overview -- Learning objectives -- 1. Introduction -- 2. A first meeting with a client -- Before meeting a client for the first time -- At the meeting -- Listening skills -- Questioning techniques -- Giving advice -- After the meeting -- Practise a first meeting with a client -- 3. Explaining a legal procedure -- Test yourself -- Chapter 4 Legal writing -- About this chapter -- Overview -- Learning objectives -- 1. Introduction -- 2. Writing short emails -- Writing exercise -- Email subject line -- Starting and ending emails -- Email tone -- Email content -- Practise writing short emails.
