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1. Frontline employee inspiration in retailing

   conceptualization, scale development, sources, and customer outcomes
   Author: Neumüller, Kathrin

   Published: [2022]

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   Resolving-System (kostenfrei) Verlag (kostenfrei) Verlag (kostenfrei)

   Kiel: ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel

   Location:

   ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel

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   Source:	Union catalogues
   Language:	English
   Media type:	Dissertation
   Format:	Online
   Other identifier:	urn: urn:nbn:ch:bel-2264189
   Subjects:	Marketing; Retailing; Mitarbeiter; Einzelhandel; Inspiration; Verhaltensforschung; Detailhandel; EDIS-5190; Marketing; customer satisfaction; Kundenloyalität; inspiration; social psychology; customer loyalty; Mitarbeiterinspiration; Konzeptualisierung; conceptualization; scale development; sources of inspiration; Kundenzufriedenheit; Skalenentwicklung; employee satisfaction; Mitarbeiterzufriedenheit; retailing; employee inspiration; Service-Interaktion; customer inspiration; Flächenmitarbeiter; brick-and-mortar stores; Mitarbeiter-Kunden-Interaktion; service-profit-chain; frontline employees
   Scope:	1 Online-Ressource (circa 274 Seiten), Illustrationen
   Notes:	Dissertation, Universität St. Gallen, 2021