ITIL® 2011 At a Glance' is an important update to the internationally-recognized ITIL® best practices for IT Service Management. 'ITIL® 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices....
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ITIL® 2011 At a Glance' is an important update to the internationally-recognized ITIL® best practices for IT Service Management. 'ITIL® 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk references unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. 'ITIL® 2011 At a Glance' will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
ITIL® 2011 At a Glance; Copyright and LegalInformation; Table of Contents; Introduction; Purpose; Audience; Organization of the Book; For more information; List of ITIL Processes; Service Strategy; Brief Description; Overview Diagram; Service Strategy Key Concepts; Types of Services; Service Providers; Service Packages, Service Level Packages, and Lines of Service; Service Portfolio and Catalog; Strategy Management for IT Services; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Service Portfolio Management; Purpose; Overview Diagram; Key Concepts
BPMN WorkflowArchitecture Considerations; Financial Management for IT Services; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Demand Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Business Relationship Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Other Practices; Service Design; Brief Description; Overview Diagram; Service Design Key Concepts; Service Availability; Information Security; Service Continuity; Design Coordination; Purpose; Overview Diagram