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Displaying results 1 to 8 of 8.

  1. Customer Experience im Einzelhandel
    Einsatz digitaler In-Store-Technologien am Fallbeispiel Sephora Virtual Artist
    Author: Goetzeler, Teresa Anna; Jung, Hans H.; Kraft, Patricia
    Published: 2021
    Publisher:  Munich Business School, München

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  2. And suddenly, the rain!
    how surprises shape experienced utility
    Author: Figini, Paolo; Leoni, Veronica; Vici, Laura
    Published: [2023]
    Publisher:  Alma Mater Studiorum - Università di Bologna, Department of Economics, Bologna, Italy

    The utility associated with a service's consumption is contingent on its intrinsic characteristics and various situational factors. One key element that influences consumer satisfaction is adherence to prior expectations. This is particularly... more

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    DS 566
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    The utility associated with a service's consumption is contingent on its intrinsic characteristics and various situational factors. One key element that influences consumer satisfaction is adherence to prior expectations. This is particularly relevant for experience goods that highly depend on external factors, such as weather. On these premises, the current study explores the role of expectations on utility by analyzing the effect of weather surprises (i.e., the mismatch between forecast and realized weather) on online ratings. Results from the analysis of over 300,000 reviews posted on Booking.com indicate that weather surprises have an impact on the reported experienced utility, the effect depending on the sign of the surprise. Moreover, the consumption span moderates the surprise effect, thereby mitigating the impact of both positive and negative surprises on utility.

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/282307
    Series: Quaderni - working paper DSE / Alma Mater Studiorum - Università di Bologna, Department of Economics ; no 1185
    Subjects: weather bias; surprise effect; online reputation; experienced utility; online platforms
    Scope: 1 Online-Ressource (circa 35 Seiten)
  3. Platform lending and innovation
    Author: Gambacorta, Leonardo; Madio, Leonardo; Parigi, Bruno
    Published: November 2023
    Publisher:  Bank for International Settlements, Monetary and Economic Department, [Basel]

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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Series: BIS working papers ; no 1142
    Subjects: platform lending; big tech; online platforms; credit; innovation
    Scope: 1 Online-Ressource (circa 51 Seiten), Illustrationen
  4. Consumer information and the limits to competition
    Author: Armstrong, Mark; Zhou, Jidong
    Published: 2021
    Publisher:  Cowles Foundation for Research in Economics, Yale University, New Haven, Connecticut

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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Series: Cowles Foundation discussion paper ; no. 2269 (January 2021)
    Subjects: Information design; Bertrand competition; product differentiation; online platforms
    Scope: 1 Online-Ressource (circa 58 Seiten), Illustrationen
  5. Two-sided platforms
    dynamic pricing and multiple equilibria
    Author: Rys, Przemyslaw; Sobolewski, Maciej
    Published: 2020
    Publisher:  European Commission, Seville

    The static model of two sided markets proposed by Rochet and Tirole analyses optimal pricing of a monopolistic platform at the equilibrium point. Their framework implicitly assumes that for each prices set by the platform, the equilibrium number of... more

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    The static model of two sided markets proposed by Rochet and Tirole analyses optimal pricing of a monopolistic platform at the equilibrium point. Their framework implicitly assumes that for each prices set by the platform, the equilibrium number of users on each side will be unique. However, under general conditions, the uniqueness of market equilibrium is not guaranteed. Optimal static prices do not ensure convergence to the preferred full market outcome, as platform may face failure-to-launch or failure-to-grow problems. Hence, to study problems around multiplicity of equilibria, a different framework is required. We propose a dynamic model of monopolistic platform and demonstrate the effects of different dynamic pricing strategies for equilibrium selection and convergence. The main conclusion from the study is that emerging platform can reach the preferred equilibrium by using tariffs with subsidies for early stage users. We give examples of dynamically adjusting tariffs that minimize subsidies. Finally, the dynamic setting reveals a trade-off between the platform profits and social welfare, related to the speed of user base growth.

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/266520
    Series: JRC digital economy working paper ; 2020, 14
    JRC technical report
    Subjects: two-sided markets; dynamic pricing; multiplicity of equilibria; dynamic system; online platforms
    Scope: 1 Online-Ressource (circa 32 Seiten), Illustrationen
  6. The economics of platform liability
    Author: Lefouili, Yassine; Madio, Leonardo
    Published: February 2021
    Publisher:  CESifo, Center for Economic Studies & Ifo Institute, Munich, Germany

    Public authorities in many jurisdictions are concerned about the proliferation of illegal content and products on online platforms. In this paper, we provide an economic appraisal of platform liability that highlights the effects of a stricter... more

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    Public authorities in many jurisdictions are concerned about the proliferation of illegal content and products on online platforms. In this paper, we provide an economic appraisal of platform liability that highlights the effects of a stricter liability rule on several key variables such as prices, terms and conditions, business models, and investments. We also discuss the impact of the liability regime applying to online platforms on competition between them and the incentives of third parties relying on them. Finally, we analyze the potential costs and benefits of measures that have received much attention in recent policy discussions.

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/235289
    Series: CESifo working paper ; no. 8919 (2021)
    Subjects: liabilities rules; online platforms; illegal content and products; intellectual property
    Scope: 1 Online-Ressource (circa 26 Seiten)
  7. Costs and benefits of congestion in two-sided markets
    evidence from the dating market
    Author: Lehmann, Tobias; Terrier, Camille; Lalive, Rafael
    Published: [2023]
    Publisher:  School of Economics and Finance, Queen Mary University of London, London

    Congestion is a widespread phenomenon in two-sided markets, but evidence on its costs and benefits is limited. Using data from an online dating platform, we document a large excess demand, or congestion, for some women. By exploiting exogenous... more

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    Congestion is a widespread phenomenon in two-sided markets, but evidence on its costs and benefits is limited. Using data from an online dating platform, we document a large excess demand, or congestion, for some women. By exploiting exogenous variation in the number of men and women using the platform, we show that congestion slows down matching time for men. Congestion benefits women who screen men's profiles quickly, by increasing their choice set. This asymmetry implies that policies aimed at reducing congestion can harm the side of the market that benefits from congestion.

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/284314
    Series: Working paper / School of Economics and Finance, Queen Mary University of London ; no. 964 (August 2023)
    Subjects: Congestion; two-sided markets; online platforms
    Scope: 1 Online-Ressource (circa 28 Seiten), Illustrationen
  8. Platform lending and innovation
    Author: Gambacorta, Leonardo; Madio, Leonardo; Parigi, Bruno
    Published: [2023]
    Publisher:  Hong Kong Institute for Monetary and Financial Research, [Hong Kong]

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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Series: HKIMR working paper ; 2023, no. 14 (November 2023)
    Subjects: platform lending; big tech; online platforms; credit; innovation
    Scope: 1 Online-Ressource (circa 50 Seiten), Illustrationen