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Forthcoming in information & organization post local forms of repair
the (extended) situation of virtualised technical support -
IT-Service Management mit ITIL®
ITIL Edition 2011, ISO 20000:2011 und PRINCE2® in der Praxis -
IT-Service Management mit ITIL
ITIL Edition 2011, ISO 20000:2011 und PRINCE2 in der Praxis