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  1. ITIL® 2011 At a Glance
    Author: Long, John O
    Published: 2012
    Publisher:  Springer New York, New York, NY ; Springer International Publishing AG, Cham

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    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9781461438977; 1461438977
    Other identifier:
    Edition: 1st ed. 2012
    Series: SpringerBriefs in Computer Science
    Subjects: IT infrastructure library 2011 Edition; Computer science; Electronic data processing; Technological innovations; Management; Models of Computation; IT Operations; Innovation and Technology Management; Management
    Scope: 1 Online-Ressource (VIII, 95 Seiten), 74 illus.
  2. ITIL® 2011 At a Glance
    Author: Long, John O.
    Published: 2012
    Publisher:  Springer, New York, NY

    ITIL® 2011 At a Glance' is an important update to the internationally-recognized ITIL® best practices for IT Service Management. 'ITIL® 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices.... more

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    ITIL® 2011 At a Glance' is an important update to the internationally-recognized ITIL® best practices for IT Service Management. 'ITIL® 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. 'ITIL® 2011 At a Glance' will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

     
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    Content information
    Volltext (lizenzpflichtig)
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9781461438977; 1280996145; 9781280996146
    Other identifier:
    RVK Categories: SR 770
    Series: SpringerBriefs in Computer Science
    Array
    Subjects: Computer science; Information Systems; Industrial management; Computer Science; Computer science; Information Systems; Industrial management
    Scope: Online-Ressource (VIII, 95p. 74 illus, digital)
    Notes:

    Description based upon print version of record

    ITIL® 2011 At a Glance; Copyright and LegalInformation; Table of Contents; Introduction; Purpose; Audience; Organization of the Book; For more information; List of ITIL Processes; Service Strategy; Brief Description; Overview Diagram; Service Strategy Key Concepts; Types of Services; Service Providers; Service Packages, Service Level Packages, and Lines of Service; Service Portfolio and Catalog; Strategy Management for IT Services; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Service Portfolio Management; Purpose; Overview Diagram; Key Concepts

    BPMN WorkflowArchitecture Considerations; Financial Management for IT Services; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Demand Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Business Relationship Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Other Practices; Service Design; Brief Description; Overview Diagram; Service Design Key Concepts; Service Availability; Information Security; Service Continuity; Design Coordination; Purpose; Overview Diagram

    Key ConceptsBPMN Workflow; Architecture Considerations; Service Catalog Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Service Catalog Management; Service Level Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Capacity Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Availability Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; IT Service Continuity Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow

    Architecture ConsiderationsInformation Security Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Supplier Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Other Practices; Additional Service Design Roles; Service Transition; Brief Description; Overview Diagram; Service Transition Key Concepts; Service Knowledge Management System; Configuration Items (and Assets); Change; Release; Service Asset and Configuration Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow

    Architecture GuidelinesChange Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Release and Deployment Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Service Validation and Testing; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Transition Planning and Support; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations; Knowledge Management; Purpose; Overview Diagram; Key Concepts; BPMN Workflow; Architecture Considerations

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